Update - A fault with the signalling system between Ebbsfleet International and Stratford International means trains running between these stations may be delayed by up to 40 minutes or revised.

Disruption is expected until 16:00.

What's happened?

There is an issue with a set of points between Ebbsfleet International and Stratford International (a piece of equipment that allows trains to move from one line to another). Only one line of two is available between these stations, so trains are having to travel alternately in either direction on a single line.

Network Rail response staff continue to carry out repairs and we hope for the line to reopen at around 14:30.

How does this affect my journey?

Highspeed services to and from London St Pancras International may be delayed or revised.

Alterations will continue when the line reopens, as we work to get services back on time.

What do I need to do?

You may use your ticket on these alternative operators at no extra charge:

- Thameslink between Rainham and London St Pancras International.

- London Underground between our terminal stations .

- Fastrack between Gravesend and Ebbsfleet.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Mar 08, 2024 - 14:03 UTC
Monitoring - UPDATE:

A fault with the signalling system between Ebbsfleet International and Stratford International means trains running between these stations may be delayed by up to 40 minutes or revised.

Disruption is expected until 15:00.

What's happened?

There is an issue with a set of points between Ebbsfleet International and Stratford International (a piece of equipment that allows trains to move from one line to another). Only one line of two is available between these stations, so trains are having to travel alternately in either direction on a single line.

Network Rail response staff are on site.

How does this affect my journey?

Highspeed services to and from London St Pancras International may be delayed or revised.

What do I need to do?

You may use your ticket on these alternative operators at no extra charge:

- Thameslink between Rainham and London St Pancras International.

- Fastrack between Gravesend and Ebbsfleet.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

This has now been upscaled to a Major Outage

Mar 08, 2024 - 12:19 UTC
Investigating - A fault with the signalling system between Ebbsfleet International and Stratford International means trains running between these stations may be delayed by up to 40 minutes or revised.

Disruption is expected until 13:00.

What's happened?

There is an issue with a set of points between Ebbsfleet International and Stratford International (a piece of equipment that allows trains to move from one line to another). Only one line of two is available between these stations, so trains are having to travel alternately in either direction on a single line.

Network Rail response staff are on site.

How does this affect my journey?

Highspeed services to and from London St Pancras International may be delayed or revised.

What do I need to do?

Check your train using our live departure boards or journey planner.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Mar 08, 2024 - 12:06 UTC
Investigating - A person has been hit by a train between London St Pancras International and Luton. As all lines are currently closed, trains may be cancelled or delayed by up to 60 minutes.

Major disruption is expected until 17:00

If you’ve been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

East Midlands Railway Customer Advice
What has happened?

A person has been hit by a train. This has occurred between Luton Airport Parkway and London St Pancras International and is disrupting trains on the Connect route and London/Derby/Nottingham/Sheffield.

Emergency services are en-route to manage the incident.

How does this affect my train?

Trains running through the area in both directions cannot run. Teams are currently waiting for more information from the emergency services and Network Rail once they arrive at the incident.

How do I get where I need to be?

You should continue to travel as originally planned however your journey may be delayed by 60 minutes.

You can use your ticket at no extra cost with LNER between London Kings Cross and Doncaster, Avanti West Coast between London Euston and Birmingham/Nuneaton. And also with CrossCountry via any reasonable route and TransPennine Express & Northern between Sheffield and Doncaster.

Thameslink Customer Advice
Trains which run between London and St Albans, Luton, and Bedford are being disrupted. Some lines have reopened, and a limited service is expected to run.

We would strongly advise delaying travel until later today. If you do travel now then your journey will take at least 60 minutes longer than usual so please allow sufficient time to complete your journey.

You may need to change trains en route to complete your journey, or use an alternative route instead.

The following service amendments will be in place, although please note this may be subject to change, with other alterations and cancellations being possible.

Trains which usually run between Brighton and Bedford will instead run between Brighton and London Bridge only.
Trains which usually run between Rainham and Luton will instead run between Rainham and Dartford only.
Trains which usually run between Three Bridges and Bedford will run between Luton and Bedford only.
Trains which usually run between Sutton and St Albans (both via Mitcham Junction and via Wimbledon) will be cancelled.
Please note that no services will stop at West Hampstead Thameslink station until further notice. If travelling to/from this station you'll need to use an alternative route.

You can check if your journey will be affected using a live route map here.

Tickets will be accepted on the following alternatives for no extra cost to yourself:

North of London:

Any alternative Thameslink or Great Northern service via any reasonable route including to/from Hatfield, Stevenage and St Neots.
London Buses between central London and Elstree & Borehamwood.
Arriva Bus routes as follows:
-757 between Luton and London Victoria

-321 between Luton and St Albans via Harpenden and Watford Junction

-724 between Hertford North and St Albans (for Welwyn Garden City, Hatfield, and Watford Junction)

Uno Bus routes as follows:
-601 between Welwyn Garden City, Hatfield, St Albans City, Radlett, and Borehamwood

-602 between Hatfield, St Albans, and Watford

-610 between Luton, Harpenden, Hatfield (town center), Welham Green, Brookmans park, and Potters Bar

-653 between Welwyn Garden City, Hatfield, and St Albans

Within London:

London Underground via any reasonable route including between London Terminals
London Buses between central London and Elstree & Borehamwood
London Trams between East Croydon and Wimbledon
South of London:

Southern, Thameslink and Gatwick Express services via any reasonable route
Southeastern services via any reasonable route
South Western Railway services between London Waterloo and Wimbledon
London Buses between central London and Sutton (via both Wimbledon and Mitcham).
For help planning your alternative route, you can use our alternative route maps here and the TfL journey planner (for journeys within London) here.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Mar 08, 2024 - 14:02 UTC

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